Customer Care

TL Design aims to offer great service to its customers. We would love to hear your excellent experiences and exceptional customer service! You can do this right now via chat/phone (details below) or send us an email via our Contact Us form on the website and we’ll ensure that your feedback is passed back to the right team.

Be sure to let us know all the details you can:

  • Where?

  • When?

  • Who?

  • What happened?

  • Etc.

Privacy & Safety

What is a privacy notice

This notice contains our obligations and promises to you about the different types of personal data we might collect about you when you shop, make contact, or browse with us. It explains how we'll store, handle and protect that data.

 

What personal data do we collect and when?

We collect the following information about you:

  • Title

  • Name and Surname

  • Email address

  • Date of Birth

  • Gender

  • Contact phone number(s)

  • Purchase information

  • Interactions with us e.g. contacting our Customer Services Team (we may record your calls), or visits to our stores/website/app

  • Personal information you put on social media

  • Information you provide in your reviews of us, or survey responses

  • Delivery address(s) only for delivery purposes

  • Billing address only for the purchase made

  • Attendance at events only if linked to our store

We collect the information in the following circumstances:

  • When you register to or use our website

  • When you allow social media sites to provide your data to us

  • When you contact us by telephone or email

  • When you enter any event, prize draws or competitions run by us

  • When completing any of our surveys or leaving us a review

  • When completing any forms for transactional, employment or other purposes

  • When you've given a third party permission to share with us the information they hold about you

 

How do we use your personal data?

We use your personal data in the following ways:

  • To enable us to personalise your shopping experience on our sites and in our stores..

  • To allow us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud).

  • To respond to your queries, refund requests and complaints.

  • To keep a record of when and why you contact us and to keep your contact details up-to-date.

  • For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you.

  • Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you.

  • To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions).

Why are we allowed to handle and store your personal data?

There are number of legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data:

If you visit our site and are not an existing customer we might ask for your consent to process your data, so that we can send you our special offers and news.

Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your personal data in order to fulfil your order and send your goods to you.

In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.

It may be necessary to use your data to help us run our business. For example, to action any changes to your account that you request, or to personalise the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.

  1. Consent

  2. Contractual obligations

  3. Legal compliance

  4. Legitimate Interest

6. How do we protect your personal data?

It is our duty to protect all personal data gathered and in order to do this our teams follow our internal data management policies and handle the data with the greatest level of care and expertise available to us. They do this by using various security technologies and internal procedures to ensure that it is kept safe and secure.

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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